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Walk-in hours are Monday through Thursday from 1 p.m. to 3:30 p.m. for questions regarding assignments, retentions, and enlisted promotions.
Customers also have around-the-clock access to many personnel self-service actions through the Virtual Military Personnel Flight. The Total Force Service Center (TFSC) is also available to help answer questions. The TFSC can be reached at 1-800-525-0102 (toll free and available 24 hours a day, except on 4th of July, Thanksgiving, Christmas and New Year's Day), DSN 665-5000 (available 24/7 for active duty), or DSN 926-6528 (available 4 a.m. to 4 p.m. EST. for Guard and Reserve members).